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Softickets is an experience-discovery platform built in Zambia. People use the Softickets App to find and attend events and experiences; organisers use Softickets Pro to create and run them. Both are products of Aslan Softicketing Innovation Limited (ASIL).

No. Tickets are one part. Softickets is built around discovering experiences, saving what interests you, joining them, and coming back for what is next.

Softickets App is for customers: Explore, Discover, Map, Bookings and Profile. Softickets Pro is a separate app for organisers: events, orders, ticket scanning, team and payouts.

Explore is where you browse and search experiences, with categories and listings. Discover is a vertical, video-first feed for stumbling onto experiences you did not know you wanted.

Saving is a bookmark: nothing is purchased and you have no ticket. In Bookings, saved events appear under Saved as “Not Booked”. A booking is confirmed only after payment succeeds and you receive a booking reference.

The Map shows mapped experiences and lets you open details and request directions. It uses your device location only if you grant permission, and not every experience may have precise map coordinates.

A setting in the app intended to reduce data use while browsing media-heavy content. We do not publish data-saving figures because savings vary by content and network.

Mobile money (Airtel Money, MTN MoMo and Zamtel Kwacha) and card payments through Lenco’s secure form are in the app today. Softickets never stores your card details. Payment methods and payment history are in one place in your profile.

For each successful ticket: service fee = MIN((ticket face value × 8%) + K2, K35). Free events have no fee. For paid tickets you pay the face value plus the fee; the organiser receives the face value and Softickets absorbs payment-processing costs. Example: K100 ticket → K10 fee → K110 total. The final amount is always calculated at checkout.

A shortcut for fewer checkout steps on eligible purchases. It is subject to eligibility, authentication, a saved payment method and backend checks, so it is not available for every user or purchase.

Yes. Free events show “Free” as the price and carry no service fee for organisers or guests. Free events have one free ticket and no ticket tiers. Service fees apply only to paid events.

Public events can be found everywhere, including search. Unlisted events are not searchable; you open the organiser’s shared link, see the event basics and send a request that the organiser approves or declines. Private events are also not searchable; you open the shared link and enter the access code the organiser gave you.

Organisers of Private events can use one reusable code for everyone, or one-time codes, where each code admits one person only (for example a staff number, student number or invoice number). Once a one-time code has been used, nobody else can use it. A wrong code gives no access.

Open Promotions in the app. It brings together coupons, refer a friend and free tickets organisers have given you (Complimentary).

Create an organiser account in the Softickets Pro app (contact us through the Softickets Pro page to get the app). Publishing needs your public contact details, payout details and acceptance of the Event Organiser Agreement. No event goes live until your identity, business and payout account are verified and approved.

Softickets Pro uses the phone camera to scan ticket QR codes and flags tickets that were already scanned, cancelled or refunded. If a ticket is printed, blurred or cracked, type the ticket number instead. Download the ticket list for offline mode and scans sync when the device reconnects. Camera permission is required for camera scanning.

Yes. Softickets Pro lets you add door managers and partners, and choose which events each can scan or view; you can see how each manager is performing. Give each person the narrowest access they need; a scanner should never see financial data.

Organisers add payout details in Softickets Pro. Under the standard Event Organiser Agreement, payouts are released 7 Business Days after the event ends (14 Business Days for new organisers and certain higher-risk events), once verification is complete and no hold applies. See the Event Organiser Agreement.

The Softickets App is on Google Play for Android 7.0 and above. iOS and other stores are not yet available. See Compatibility.

Email softicketing@gmail.com, call +260 973 881 046, or use the channels on the Contact page.